Customer Comments

Customers Love Projector People

It's always great to receive feedback from our customers. It's even better when it's responses like these. Do you have a comment about the site, or about your experience with Projector People? Let us know how we're doing: webmaster@projectorpeople.com.

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WOW! I am absitively posolutely ... AMAZED!

Got the projector last night and fired it up this morning against a wall - the screen should be here Monday. Inputs are 480i and 480p from a DVD and 720p from an ATSC tuner via the YPbPr input. Lamp set to LOW in a dimmed (not dark) room - contrast and color saturation are spot on w/ my AVIA DVD!

Many, many thanks for steering me in the right direction - an INCREDIBLE picture for less than 1/2 of what I thought I'd have to spend! The quality easily keeps pace with the $5k-$12k projectors I demoed locally, and SMOKES plasma, LCD and DLP flat screens. And I'm future-protected until 1080p becomes mainstream.

Now comes the fun part - snaking cables through the walls and into the attic in July in Phoenix ;-)

~ Alex

Man...I have say...hands down you (Todd) and your company are the most respective truly noble company I have ever dealt with in my life it seems. I have never experience such exceptional customer service ever. I am more the grateful for the wiliness to treat me as a valuable customer. I can say hands down my shopping experience with you and your company is most rewarding and best value I have every know. If there is anything I can do to show my gratitude please let me know. I definitely won't hesitate to pass the word around of my experience and recommending you and your company for future consideration.

~ James

I just had to write and let you know what a pleasure it was to buy my projector from you. I dealt with Ross and he was very helpful and knowledgeable. Aside from his knowledge of the products he was one of the best Customer Service Agents I have ever come in contact with. I work in the hospitality industry and I have ordered many items on-line for our hotels and the customer service I have received with most of the companies I have dealt with in the past has been by far unsatisfactory. When I ordered from projector people I not only received a "thank you" call but also two separate calls and emails informing me of the status of my order and the ship date of my order. It was a pleasure ordering on-line with projector people and I will look to them in the future for any additional purchases. Thank you for putting the "customer" back in customer service!

~ Jody

Thanks for your help. The Projector People website was instrumental in helping our church select our projector and accessories. From gathering information on projectors and our needs, to comparing prices Projector People was our number one resource. I looked at several other websites, but kept coming back to Projector People for information and clarification. It was easily the most user friendly projector website out of the 6 or 7 I visited, and with the most easily accesible and understandable information as well as competitive prices. We'll definitely come back to Projector People for our future needs.

~ Devon

I wanted to write and tell you how happy my husband and I are with our new home theater. When I first called I was still feeling the "sting" of a recent quote from a competitor company. They came over and tried to sell me a system I didn't want. For example, I wanted a projector TV but I wanted it to be concealed since it was going to be placed in our living room where we like to entertain. However I became frustrated when the "technician" -a.k.a. high-pressure salesman- completely dismissed my ideas telling me that a projector TV does have a quality picture. Then he tried to tell me that a 60" plasma with six speakers and TWO subwoofers was the only way to go. Well, I was floored when I was quoted $19,000 and THAT didn't include installation.

My first words to your rep, Mike were, "My name is not Rockefeller" I then told him of my story and how disappointed I was with my experience with (competitor). Mike couldn't have been more helpful and patient as we went over what I was looking for in a home theater system. Not only did he tell me that a projector TV was equal to or better than a plasma, he also assured and reassured me that if I can install a ceiling fan (which I can) then I can install a home theater system. I must admit I was apprehensive at first but with his help (meaning he practically held my hand through the whole process which is quite a feat since he is in Florida and I am in CT.) and with the help of my carpenter who was renovating the living room at the time we installed the system. I couldn't believe how easy the process was. And the picture?? Well, my husband and I were completely amazed at the quality of the picture. Plus to my delight, I was able to conceal an 8 foot screen and projector when we had guests. Best of all was the price. With a projector, screen and a Bose surround sound system we spent a total of $6,000. 1/3 the cost of (competitor's) quote.

It goes to show you that you don't have to be a Rockefeller to have a home theater system nor do you have to have a PhD in electrical engineering to install it. All you need is someone like Mike.

~ Marie

Your site was very easy to navigate, pages loaded quickly (with dsl).....information was easy to understand........and once I called in and spoke to one of your representatives who answered more questions and helped me purchase the correct screen for the type of equipment I already owned, I found the entire experience with your company very easy and pleasant!! In the very near future, I hope to purchase another larger screen from you, based on this experience!

~ Brenda

By far the best online purchase experience I have had. Salesmen are knowledgeable, and are aware of customer needs. Truly impressive, and I will most definitely recommend business your way!! Thanks.

~ Keith

My husband and I already bought and received our projector from you. But we wanted to let you know that your customer service, both via email and on the phone was so phenomenal that we will definitely call you first for any other AV purchases we ever think about in the future and we will strongly endorse and recommend you and your company, projectorpeople.com, to our friends who are looking to buy front projectors or other AV equipment. Thank you.

~ Rama and Brad

In response to your request for feedback... the projectorpeople website is awesome! I've been shopping around for a Home Theater projector for about a year now -- yours is the best laid out, informative, and professional looking site I've seen yet. The representative that helped me with my order was great too...I really appreciate Donna helping me select the right equipment -- all within the budget limit I gave her.

~ Mark

Just a quick email to say how truly impressed I am with your service. After spending literally hours on the internet trying to find a good deal on a video projector, I discovered that you can indeed find a "good deal" but rarely find good service to go with it. After stumbling onto your company, I immediately liked the simplicity of your website, and loved the price of your projector stock. The next step was to make a call to the company and ask a few questions. I was able to get a "warm body" on the phone immediately (something new), who was very familiar with his product (not common), had the projector in stock (I'm shocked), will ship that day and I will get it the next day (nobody offers that!). But sure enough, Ryan and the Projector People were true to their word and I received the projector the next morning and I had ordered it late in the afternoon the day before. I'm in Kansas and they are in Florida! Ryan was able to tell me that the projector I wanted was discontinued, find it's replacement and which was cheaper still! After fighting websites, false promises, phone delays, high prices, and long deliveries, I am really jazzed about these guys and in particular, my customer rep, Ryan. We hooked up the projector today after the mounting bracket came in just as you promised, and the rest is up to us. For your part, you standout in the Internet World of Commerce.

Thank you from one happy customer!

~ Paul

Your Web site was very easy to use and very informative and downloaded quickly. I actually visited several weeks ago as part of my research on projectors and was impressed with the buying guides and presentation tips. I also appreciated the links to product reviews. Everything was very easy and when I finally had a budget approved for purchase -- Projector People was the only site I returned to. Today when I requested quotes and ultimately ordered, I received immediate acknowledgement via e-mail and sales rep Stacey contacted me offering purchase guidance and assistance with any questions I had. She really helped me confirm my order. So thanks. We look forward to receiving the projector and, if this good service continues, to use Projector People again.”

~ Susan

Just a quick email to say I was very satisfied with my experience with you guys: Your web site is great and provides a lot of technical information on the gear to allow proper comparison. The order processing was fast and kit was delivered OK - In addition you also processed my UPS refund quickly which is great. Thanks for your reply - you guys are indeed very customer responsive! The link you provided is good info on what's coming up & new technologies, so that's great. Also, you can certainly post my comments. I've had a good online experience with you so I'm happy to share it with other people. After all we're all interested in having the good companies stay in business and the other ones disappear...

~ Pierre

In response to the request for a reply about your website, I would have to say that it was very easy to understand and well designed. The prices offered were much lower than other companies I spoke with and the response and care that your sales person, Rachel, showed was outstanding. I purchased a projector from your company because of her responsiveness and helpfulness. She should be commended for a job well done. Thank you.

~ Brad

...I looked at several AV company websites trying to find the best price for the product we need. Some sites were difficult to navigate. Half the time when I finally found the exact product in question there was no price included. What a pain!! I'm happy to say that your site was very easy to navigate. Each screen was precise and to the point, including pricing. Working for a state agency I had a question regarding sales tax (we're tax exempt). A quick phone call to your customer service dept and Kirk answered my few questions quickly, no confusion. While I had him on the phone I went ahead and ordered the product. Quick and easy. That's hard to say about many websites. Signed, A happy customer.

~ Kim

...I just wanted to say thank you very much for all your help in completing my order. Even my wife thanks you, she never new that watching movies at home could be like going to the movie theater but without lines or the worst seats in the house, and my popcorn is always better anyways. Again thanks and I would recommend you guys www.projectorpeople.com to everyone!

~ Chris

I wanted to take a few minutes to let those of you at Projector People know how pleased I was with my projector purchasing experience the other day. First, your web site was great. Not only were the product information descriptions and comparisons thorough and easy to understand, but the tutorials were outstanding especially as they related to the product information. However, even after reading much of the information you provided I still had a question or two so I took you up on your offer to call for more information.

I was connected with Sarah who not only answered my specific questions (without making me feel as ignorant as I am), but also tried to get an understanding of my needs and concerns. In the end, she made a recommendation that was more economical and higher quility than anything I was considering...I could not have imagined spending that much money through an internet site. However, the information on your site was more comprehensive and helpful than any articles I found. And Sarah was the icing on the cake. I'm really looking forward to getting the projector in action. I'll be back to you for other equipment and I've referred your site to our company's IT purchasing people.

Thanks again.

~ Ed

...my experience with projectorpeople.com was superior. Your sales people were courteous, helpful and knowledgeable, the selection of equipment and options were excellent. My unit arrived on time works great and for the first time I didn't have to run out and buy a ton of accessories, every thing I needed was there. I have recommended your company to several of my friends.

~ Steve

The site was great, and the links even better. I did an awful lot of research through your site, and even managed to learn a thing or two. If I had to make a suggestion, it would be in the category of Accessories. Even though I was able to order the correct mounting kit and cable through a call to my rep Lisa (see next paragraph), I know I did not see the same info roaming your site.

However, what really set you apart was my rep Lisa. She was great with feeding me info when I asked. She answered all questions professionally. And made my Monday morning when I placed this order by saving me a few dollars. Will I use you again, you betcha. Will I recommend your site, your darn tootin'. It was a bang up job all the way around. Please pass on my KUDOS to all involved.

Thanks bunches,

~ Wayne

I have far too few occasions to write these type of letters, but I felt it was very important to let you know what outstanding associates you have working with you. I am an Audio / Video consultant that works primarily in the live production and church fields. My search for technical information (the stuff that's usually not in the manuals) is a never ending quest, that is almost always disappointing at best. Integrating complex systems can be tedious business with ever changing technologies, and we are often at the mercy of the mysterious manufacturer's feeble attempt with tech support, under the guise of "customer service". We've all been there, and we all know what little results we can usually expect. So...I feel compelled to congratulate you on two of you employees.

First, Rich. He has been an invaluable resource to me and my group in recommending, locating and delivering products that were available; had all the applicable resources (imagine that), and within the budget parameters of the job. He is the best I have ever worked with. Period. Second, and most importantly, Dale. As often happens, I ended up with a customer in a panic situation with a product that suddenly is not working correctly. Rich put me in touch with Dale and after my failed attempts to reach the manufacturer, Dale was able to diagnose the problem correctly, furnish me with an updated manual, talk me through the process, and follow up to make sure it worked. All of this while the manufacturer could not even comprehend the problem. Unbelievable!! And, by the way, the unit works perfectly now. Thank you Dale.

~ Bobby

I want to thank you for your assistance and your patience while dealing with me. It is representatives like Donna that make a buying experience pleasureable. I know there are a lot people who make enough money to purchase what they want, no matter the cost. However, it is customers like myself who are new to this projector industry, that do not have the knowledge to know where to even start. Kind of like buying a car, you seem to hate the experience regardless of the product you bought, just on the way you were treated by the sales staff.

Your expertise and the way you explained each detail about different projectors and screens that make me feel confident I made the right purchase (and I don't even have the product yet). That says a lot about your professionalism, knowledge, and primary concern for the customer. I have not had such a wonderful buying experience in years. You are truly an asset to your organization, and more importantly, to the customers of your organization. I'll let you know how things go when I get everything connected and going. You're the BEST in the business. Your company should be gratefull to have you as an employee. If there is an award you deserve, it should be.....TOP GUN!

Thanks a million. God bless,

~ Larry

I've been very pleased with the service and attention you all have given to my requests for a projector. Rachel has been very attentive and responsive to my correspondence via e-mail and phone. She did a great job for your company. She showed initiative, kept her word, and exuded courtesy at every encounter. Because of her I will be referring your company to others within my circle of influence. I am the Vice President of our small company (about 35 employees), and I have an eye for quality personnel. She's a keeper. Treat her well.

Respectfully,

~ S. Nathan Jones

I haven't received it yet.. but It's on the way. I have searched extensively for a projector, online, at stores, in catalogues. I read reviews about other companies and how they handled their customers. How their orders didn't get shipped or was some sort of "gray market" unit. It's scary! I'm one of those types that need to hold it need to touch and then want to take it home right then, Not an impulse buyer at all, just when I make my decision I want it now :) John my rep. helped me talked to me a long time, asking me great questions and offering suggestions. I felt like I was actually in a store not on the internet shopping. I applaud your company. It was effortless to shop with your folks. Congrats on doing a class job. I will tell and definitely show everyone my new projector and let them know how they can deal with a great company.

~ Paul

Here's some feedback. Your website is fine. It projects an image of concern with the customer, especially the tutorial/explanation stuff. But the real reason I bought from you is the customer service by real human beings. I called Ross twice with questions about particular projectors and screens before finally placing my order on the third call. I might have been able to get a cheaper price somewhere else, but the helpful information he provided (without that annoying pressure to buy buy buy), made me want to do business with you again, and I will recommend your site to others without hesitation. I originally picked you guys because you have the best customer service reviews on a comparison shopping site. Keep emphasizing the PEOPLE in projectorpeople.

~ Mark