Common Causes of Order Delays
Ordering online is fast and easy, but there are sometimes unforeseen snags that can cause brief order delays. Here are a few of the most common sources of order delays:
Shipping Address Not the Same as Billing Address
Credit card companies are extra careful about fraud prevention and may place a hold on orders that are shipping to an address that is not on their client's account. A quick call to your credit card company can eliminate delays. Just have them add the additional shipping address to your account.
Email Address Typos
A simple typo, such as leaving off the .com or .net at the end of your email address can result in you not receiving an order confirmation email. Double check your email address when entering your order to ensure there are no typos. You should receive an email immediately after your order is placed.
Home or Cell Phone Numbers Not Provided
If you have questions about your order, please call us at 1-800-639-3010.