Purchase Policy & Returns
Please note our projector return policy, which is as follows:
If you received your projector within the past 30 days and it...
has less than four (4) hours of use, then you will not be charged a restocking fee.
has four (4) to ten (10) hours on the lamp, you will be refunded your purchase price less a 15% restocking fee.
has evidence of excessive wear and tear, you will be refunded your purchase price less a 15% restocking fee.
has greater than ten (10) hours on the lamp, you may not return the projector for credit or exchange.
We are unable to accept returns on lamps that have been opened or used.
Special order or customized items may not be returned.
Special order products include but are not limited to:
other non-stock items.
Screen Innovations Return Policy | Projector People
All unopened returns are subject to a 25% restocking fee unless exchanging for a different model
All opened screens are subject to no refunds
All custom screens are non-refundable. Custom screens are all screens that are NOT on the Quick Ship program for Projector People
All Black Diamond Screen sales are subject to a 50% restock fee.
Draper Screens Return Policy | Projector People
No restocking charge for unopened returns
50% restocking fee if screen packaging has been opened
All custom screens are non-refundable
Customer pays all return shipping
Elite Screens Return Policy | Projector People
Product that is non-damaged, opened, or unopened may be returned within fourteen (14) days from the delivery date.
If returned opened, there is a 25% restocking fee.
If returned unopened, there is a 15% restocking fee.
If returned product is received in non-sellable condition (damaged/scratched/dented, etc.), credit will not be provided.
No returns are allowed after 14 days.
All returns must be shipped prepaid or will be refused. Elite Screens does not pay for return shipping fees.
Refused shipments will be assessed a Freight fee as charged by the carrier.
All Returns require an RMA number. please submit a Return For Credit RMA and provide the PO/order number and the reason for the return.
All parts sales are final. Screen parts cannot be returned for a refund or exchanged for a different part. Elite Screens’ customer service agents can assist in the purchase of a part, but are not liable for any misconceptions. Parts are to be purchased at the customer’s own discretion.
RMA (return merchandise authorization) Process:
Go to and fill out the Case Request Form.
Our RMA department will typically process within one business day and assign a case number.
All returned items must be in new and resalable condition and meet the following criteria:
DO NOT WRITE ON THE BOX. If the box is written on, the returned products will be refused. DO NOT black out or deface manufacturer bar codes and/or labels such as serial numbers; the cost of a replacement box will automatically deduct from your credit.
If your projector has less than four (4) hours on the lamp, then you will not be charged a restocking fee. If your projector has four (4) to ten (10) hours on the lamp, and/or evidence of excessive wear and tear, you will be refunded your purchase price less a low 15% restocking fee. If your projector has greater than ten (10) hours on the lamp, you may not return the projector for credit or exchange. Instead the projector may be repaired under warranty according to manufacturer guidelines. The restock fee will also apply for stocking items that evidence excessive wear and tear.
Projector lamps that have been opened or used are ineligible for return.
Include all accessories in their original wrapping/packing material. The actual replacement cost for missing items will be deducted from your refund/credit.
Include all manuals, warranty/guarantee information, and instructions. The actual replacement cost for missing items will be deducted from your refund/credit.
When returning a product, the customer pays shipping costs and must insure the package for the purchase value. Acceptable shipping carriers are UPS, Fed-Ex, DHL, or Airborne. Do not send return merchandise via U.S. Mail by any method; it will be refused. Products returned by U.S. Mail will not be credited or exchanged.
Clearly place the RMA number on a label and attach it to the outside of the box OR include the RMA number in the "Ship To" address line. ALL ITEMS MUST have an RMA label listed before being sent back.
The RMA number will be open for 7 business days from date when issued to you. If you do not contact us or return the products the RMA number will automatically CLOSE and you will lose the option to return or exchange the products.
Product must be in the original shipping carton with all original packing material.
Projector People endeavors to use reliable and reputable carriers, but occasionally shipping damage does occur. Resolving the problem of transit damage or loss depends on the cooperation of all parties. All shipping damage claims must be made against the common carrier; therefore, it is imperative that you follow these guidelines:
Inspect all shipments upon arrival. If damage or loss is apparent upon delivery, do not accept the shipment until you make a notation of the damage on all copies of the carrier's pro bill and have the driver sign all copies to acknowledge the notation. Do not sign a clear receipt for damaged or missing cartons or there will be no basis for a claim. Ask the carrier to make a detailed inspection of the damage. File a claim with the carrier. Cooperate and follow up as necessary to secure final settlement.
Even if damages are acknowledged in writing by the driver, you must request an inspection by the carrier and retain the merchandise, carton, and package materials at the address to which shipment was made until the carrier authorizes movement. The carrier must provide you with an inspection report. In case of concealed damage, inspection must be requested within five (5) days of receipt of shipment.
Please immediately advise Projector People of all damages or problems. Do not return merchandise to Projector People. File your claim with the carrier, enclosing copies of the bill of lading (signed by the driver) and inspection report as support. Keep all packing materials and boxes with the damaged product. Do not throw anything away. Although Projector People will provide any assistance possible, we cannot be responsible for the actual filing of claims on the carrier or accept liability for non-collectable freight claims.
Established account: A full refund will not be issued if purchaser's account has an open balance. A credit memo will be issued, and credit will be applied first to the invoice on which the products were purchased, then to any other open invoices on the account, beginning with the oldest invoice. Any credit balance remaining will be refunded as outlined below.
Credit card: All refunds for purchases made by credit will be issued as a credit to that same account within a reasonable period of time after inspection of returned products.
Check: All refunds for purchases paid by check, whether prepaid, terms (Net 10 or Net 30), will be paid by refund check within a reasonable amount of time, after inspection of returned products.